Delivery Policy

For your convenience, we offer free delivery countrywide on our range of products. As our preferred delivery partner, TimeFreight will deliver your purchase anywhere in South Africa.

You can expect to be contacted by Stiegelmeyer Africa within 24 hours of your online purchase (or the next business day) to confirm receipt of your order.

A delivery date and time will be communicated by our freight partner through an interactive SMS to arrange delivery within 3 - 5 working days from receipt of funds. Should the suggested delivery date and time not be suitable, kindly select the link provided in the SMS to indicate your preferred date and time to take receipt of your purchase. Should you not be home/unavailable to take delivery of the goods on the date and time you confirmed, an additional re-delivery charge of R800 could apply.

Note that delivery dates quoted are estimates and while every effort will be made to ensure estimated dates are honoured, circumstances beyond Stiegelmeyer Africa’s or TimeFreight’s control may cause delivery dates to be changed. The same applies to estimated timeframes on arranged delivery days as transporters can be delayed by unforeseen traffic, accidents and roadworks.

As per our Refunds, Returns & Exchange policy, goods must be unwrapped and inspected soonest after delivery and Stiegelmeyer Africa notified immediately of any damage. In these cases, all wrapping and packaging must be retained so that Stiegelmeyer Africa can arrange delivery of replacements and the safe return of the damaged goods to their warehouse. It is required that faulty/damaged goods be returned in their original packaging.

Please note that delivery excludes unwrapping and installation. Should you require assembly assistance, please feel free to contact our ASSIST Technical department on 0861 11 11 12 to arrange for an assembly assistance at an additional cost of R2,500 per bed.

Certain products may need to be custom made especially for you and can take up to 3 month to be imported and delivered.